Email System FAQs

How do I access my email?

Apple iPad and iPhone

  • Tap on the Settings icon on the home screen

  • Tap on Mail, Contacts, Calendars in the left hand column

  • Delete the existing CCISD mail account by tapping on it, then tapping “Delete Account.”  If you don't have an option to delete here, you may need to go to your Profiles and remove the one associated with your email account.

  • Create a new mail account by tapping on “Add Account” underneath any existing accounts

  • Choose Exchange as the mail type

  • Enter your email address, password, and a description of the account

  • At the next screen, enter in the Server field, the portion of your email address before in the Username field, and in the Domain field.

  • Choose the items you want to synchronize to your device.


  • The settings for Android devices varies by the mail client used.  These are basic guidelines.

  • Enter your email address and password.

  • Choose Exchange or Exchange ActiveSync as the connection

  • You may have to enter your username as ccisd\username

  • Enter for the server name

  • Do not select "Use Client Certificate"

  • Select "Use Secure Connection (SSL)"

  • You may have to grant security administrator access in order to continue.

  • Outlook (not currently available outside of the district)

  • Click on File -  Info – Account Settings – Account Settings…

  • New…

  • E-mail account – Next >

  • Enter your name, email address, and password (twice) – Next >

  • It should find and link to your Exchange email account


  • Go to

  • Log in with your usual username and password


My emails to and from individuals/groups are bunched together.  How can I change this?

  • This is called "conversation view" and can be disabled by clicking on sort by clicking on the drop down arrow next to Arrange by: (above your emails) and selecting "off" at the bottom of the list.

  • After I set up my email on my Android phone, I began receiving text/SMS messages in my email box.  How can I fix this?

  • Select "Email" from home screen > Select "Account" that is getting the text messages > Select the "Options" menu from the bottom left of the phone > Select "More", then "Account Settings".

  • Scroll thru the account settings for an entry called "SMS sync". This should be listed in the "Server settings" section of that page. Uncheck "SMS sync". This should stop text messages from being delivered to your email account.

My signature no longer appears on my email messages.  How do I fix that?

  • You will need to recreate your email signature.

  • Click on the Gear icon in the top right corner of the web mail windows and choose options.

  • Click on the Settings option in the pane on the left then type your signature into the box that appears on the right.

How can I change the way my web mail looks?

There are several ways to change the look of the Outlook Web Access web mail interface.

  • Click on the gear icon in the top right corner of the web mail window and choose "Change theme." This will allow you to choose from several predefined themes.

  • Click on the gear icon in the top right corner of the web mail window and choose "Display settings."  This will allow you to change the way messages are displayed.

What if I deleted an email that I needed?

  • You can now recover your own deleted email for up to 90 days after deletion.   In the web mail client, right-click on your Deleted Items folder and choose "recover deleted items..." From there you can search the messages and purge (permanently delete) or recover individual messages.

How can I create rules to automate my emails, such as moving messages from a specific sender to a folder?


  • Click on the Gear in the top right

  • Choose Options

  • Choose organize email on the left

  • Click the plus (+) icon to make a new rule


  • Click on File in the top left

  • Click on Manage Rules & Alerts

  • Click on New rule and create the rule.

How can I set up automatic replies when I will be out of the office?


  • Click on the Gear in the top right

  • Choose Options

  • Choose organize email on the left

  • Click on automatic replies along the top

  • Create your automatic reply


  • Click on File in the top left

  • Click on Automatic Replies (Out of Office)

  • Click Send automatic replies and create your automatic reply.

Will I be able to access my email no matter where I am?

  • Yes. The Web Access client (OWA) in Exchange provides access to the system through a standard web browser such as Internet Explorer.  It is accessible via  The Exchange OWA is similar in most respects to the Outlook client.


I use an Apple computer at home. Will I be able to easily access Outlook from Apple devices?

  • Yes. In addition to using the Exchange Online Web Access client, Apple computers can use a program called Outlook 2011 email client.

Will Exchange/Outlook sync with my smartphone?

  • Yes. In fact, many more manufacturers provide products and services that are compatible with Exchange, so there should be greater options available. Microsoft provides a program called Windows Mobile Device Center. Windows Mobile Device Center allows a mobile device to be synchronized with either a desktop PC, or a server running Microsoft Exchange Server.  You will need to delete your existing connection and create new one, however.  Instructions can be found at the top of this page.


What's the difference between Outlook and Exchange, and why do I sometimes hear them used interchangeably?

  • Microsoft Exchange is the email and calendaring system, and includes the components that send, receive, and store email and calendar data. Microsoft Outlook is the email/calendaring client that is most often used on the computer to access the Exchange system. Exchange is also accessible through a web client (allowing access through a web browser such as Internet Explorer) that is very similar to Outlook in appearance and functionality.